Workflow automation, built as a product
Maintenance Loop
For property managers. A tenant texts one number. The Loop sorts urgent from routine, offers the job to the right tradie, gets the owner's OK and closes the job when the invoice matches.
Website down, hacked or broken Who can fix my website? We can.
If your website is down, hacked or broken, and the person who built it has gone quiet, Graphite Digital Studio can look at it and fix it, even if we didn't build it. Send the link and tell us what you're seeing. You get a real reply within one business day from the person who would do the work, then a fixed quote in writing before any work starts.
- Sites built by anyone
- Reply within one business day
- Fixed quote before any work
- Home base Victoria, Australia
Before you call anyone
What to do right now.
Five things you can do yourself in ten minutes. They cost nothing, and they make the fix faster whoever does it.
Check it isn't just you
Open the site on your phone with the wi-fi turned off. If it loads there, the problem is your internet connection, not the website.
Find out who you pay
Two bills keep a website alive. One is for the domain name, which is your web address. The other is for hosting, which is the computer the site lives on. A bill that lapsed is a common reason a site vanishes overnight.
If it looks hacked, change the passwords
If the site shows something you didn't put there, change the password for the site's login, for the hosting account and for the email address tied to them.
Don't delete anything
A broken site can usually be repaired. A deleted one has to be built again from nothing.
Write down what you see
The exact error message, when it started, and what changed just before. A screenshot is better than a description.
What we fix
Down, hacked, broken or abandoned.
It doesn't matter who built the site or what it was built with. We look at what's there before we say what it needs.
- The site is down. It won't load, or it shows an error page where your business used to be.
- The site has been hacked. It shows pages, links or pop-ups you never put there, or sends visitors somewhere else.
- Parts of it are broken. The enquiry form doesn't send. A page looks wrong on a phone. The shop won't take a payment.
- It's out of date and you can't change it. Old prices, old hours, staff who left, and no login to fix any of it.
- The person who built it has gone. They've stopped answering, and nobody else knows how the site was put together.
- It works, and nobody can find it. That's a different problem, with its own page: why a business doesn't show on Google.
Proof
We built these, and we run them.
These are ours. We designed them, built them and keep them running. Each one is live, so you can click through and check the work for yourself.
An app, live on the App Store
BRACED Strength Coach
A strength coach for iPhone that reads your sleep, sets the session and calls every set. We designed it, built it and took it through App Store review. The Android version is in testing.
An online store, built end to end
EYES ONLY
Our own streetwear label. We built its store from the first page to the checkout. It is a custom store, not a Shopify template.
How it works
We look first. Then you get a price.
Send the link
Tell us what's wrong and what you still have a login for, through the contact page. A real reply within one business day.
We look
We work out what has gone wrong, what we can get into, and what we'd need from you to get into the rest.
A fixed quote
One price for the fix, in writing, before any work starts. If it isn't worth fixing, we say so.
The fix
Done by the person who looked at it. Everything happens online, so nobody has to come to you.
Looked after, if you want
Once it's working we can take the site over and keep it that way. That is website care.
Being straight
Sometimes fixing it is the wrong call.
A fix is right when the site is sound and one thing has gone wrong. It is the wrong call when nobody holds the logins, when the site was never backed up, or when it would cost more to repair than to replace. We tell you which it is before you spend anything. If the answer is a new site, our websites start from $5,900 for up to six pages, ex GST, and there is a page on what a website costs and why.
FAQ
Straight answers.
My website is down. Who can fix it?
Graphite Digital Studio fixes websites that are down, including sites it didn't build. Send the link and what you see through the contact page. You get a real reply within one business day from the person who would do the work, then a fixed quote in writing before any work starts. First, check the site on your phone with the wi-fi off, to rule out your own connection.
My website has been hacked. What do I do first?
If your website has been hacked, change the passwords first: the site's login, the hosting account and the email address tied to them. Don't delete anything, because a broken site can usually be repaired and a deleted one cannot. Then send Graphite Digital Studio the link and a screenshot of what you see. We look at it and give you a fixed quote for the fix.
The person who built my website has disappeared. Can you take it over?
Yes. Graphite Digital Studio takes over websites built by someone else. Find out what you still control: the domain name, which is your web address, and the login for wherever the site is kept. Send us what you have. We look at the site first, then tell you in writing what it costs to fix and to look after.
How much does it cost to fix a website?
Graphite Digital Studio quotes each fix after looking at the site, because an unpaid bill and a hacked site are not the same job. The quote is one fixed price in writing, and no work starts until you accept it. If the site isn't worth fixing, we say so, and a new website starts from $5,900 for up to six pages, ex GST.
How fast can you fix my website?
Graphite Digital Studio replies within one business day. How long the fix takes depends on what is wrong and on whether you still have the logins, and we tell you that with the quote. We don't promise an emergency call-out, and we won't name a time before we've seen the site.
Is it better to fix my old website or build a new one?
Fixing is right when the website is sound and one thing has gone wrong. A new site is right when nobody holds the logins, when there's no backup, or when the repair would cost more than a replacement. Graphite Digital Studio tells you which it is before you spend anything. A new website starts from $5,900 for up to six pages, ex GST.
Website down, hacked or broken?
Bring us a problem.
Send the link, what you're seeing and what you still have a login for. We'll tell you straight whether it can be fixed, and what it costs.