Maintenance Loop · compared
Maintenance Loop, PropertyMe and Tapi: what each one says it does.
Only what each company says on its own public pages, with the link and the date we checked. Where a page doesn't say, we've written "Not stated", not a guess.
Side by side
How a tenant's repair gets in, and what happens next.
Checked 29 October 2026. PropertyMe is property management software with a tenant app; Tapi is maintenance software that connects to property management software; the Loop runs alongside your software.
| Maintenance Loop | PropertyMe (tenant) | Tapi | |
|---|---|---|---|
| How tenants report | Text the agency's own Loop number, or use the repair form. | "Lodging a new maintenance request from the tenant portal or mobile app." | Through the property manager's website using the tenant concierge, or by scanning a QR code. |
| App or login for tenants | No app and no login. Links open in the browser. | Tenant portal or mobile app. | "No, there is no Tapi login for tenants." No download needed. |
| Photos | Up to 5 photos through the tenant's tracker link. | "You can even attach photos for extra clarity!" | "Report an issue with photos or videos." |
| Updates to the tenant | Texts: reference number, booked time, on the way, fixed. | App notifications; track the request "from its creation through to its completion." | By email; tenants use the job link in that email to add information. |
| Urgent repairs | Checked against Consumer Affairs Victoria's urgent repairs list. Urgent jobs go out straight away, including after hours. | Not stated on the page we checked. | Not stated as a separate process on the tenant page. |
| Owner approval | Approved on the spot under the owner's limit; over it, the owner gets one text with four buttons. | Not stated on the page we checked. | A work order screen shows "Awaiting confirmation from owner"; no approval steps described. |
| Property management software | Runs alongside PropertyMe, Console Cloud and Property Tree through a spreadsheet import. No live sync. | It is the property management software. | Lists Reapit PM, PropertyMe, MRI Palace, Inspection Express and PropertyTree as connected systems. |
| Public pricing | $2,900 setup, $690 a month, ex GST, 12-month minimum. | Not stated on the page we checked. | No prices listed on its home page. |
| Where it works | Built for Victoria's rules. Data stored in Sydney. | Not stated on the page we checked. | Region selector: Australia, New Zealand, UK/Europe. |
Where the Loop is weaker
There's no live sync with your property management software. You export a spreadsheet and import it; running the import again updates records instead of doubling up.
The Loop does repairs only. Inspections, compliance checks and paying invoices stay in your software.
Sources, checked 29 October 2026: PropertyMe Tenant, Maintenance · Tapi home page · Tapi for Tenants · Maintenance Loop. Product names belong to their owners. Tell us if anything here is out of date: admin@graphitedigitalstudio.com.